5. Pipeline measures

What is cost per meeting?

Cost per meeting is everything you spend on outbound in a period divided by the number of meetings that actually took place in it. It tells you what one conversation with a prospect costs.

The formula

Cost per meeting

cost per meeting = all outbound spend / meetings that took place

The parts

  1. All outbound spendPeople, tools, data, domains and mailboxes. Leaving out salaries or tools makes the number look better than it is.
  2. Meetings that took placeCount meetings that were held, not meetings that were booked. A no-show costs money and produces nothing.
  3. Same periodSpend and meetings must cover the same stretch of time, or the ratio compares two different things.
  4. Use it to compareThe number is most useful next to an earlier period, another channel or the value of a meeting to your business.

One month at Harrow Lane Software

Harrow Lane Software is an invented company that counted a month of outbound.

By hand

  1. People: $6,000. Tools and data: $1,800. Total: $7,800.
  2. Meetings that took place: 12.
  3. $7,800 / 12 = $650 per meeting.
LineAmount
People$6,000
Tools and data$1,800
Total outbound spend$7,800
Meetings that took place12
Cost per meeting$650

The month in one table.

How to apply it

  1. List every outbound cost for the period, including the share of anyone's time spent on it.
  2. Count only meetings that were held, from your calendar and your records.
  3. Divide, and write down the result with the period it covers.
  4. Compare against the next period, or against the value of a meeting, before changing anything.

Mistakes to avoid

  • Counting booked meetings instead of held ones.
  • Leaving out people costs because they are salaried.
  • Comparing a month of spend with a quarter of meetings.

Questions

Should I include meetings that were rescheduled?
Count a rescheduled meeting once, on the day it took place. If it never happened, it is not in the count.
Is cost per meeting the same as cost per lead?
No. A lead is a name with some interest. A meeting is a held conversation, which is a later and more expensive step.
Is there a calculator for this?
Yes. The cost per meeting calculator on this site uses the same arithmetic as the example above.

Tell us what you sell and who buys it

What you sell

Who buys it

The button opens a draft in your own mail app. Nothing is sent from this page.

hello@coldmeetings.comEmail us
  • Software companies
  • Agencies
  • Service businesses